Lessons Learned — making the most of #CRICO14

I posted a blog earlier this week about the CRICO patient safety symposium that we hosted last month.

As we closed the daylong exchange from some of the country’s leading minds on safety culture, I wanted to recap the themes that we heard and that seemed universal across the day’s conversations. Here’s what we learned and how we captured the “lessons”:

 

  1. You are your culture. What you say, how you model, how you behave and what you tolerate is culture. You are personally accountable.

 

  1. Open up to the fact that there is only one kind of empowerment. Self-empowerment. No one can “give you” empowerment. You can be given authority. Self-empowerment—take the risks, “lean in”, and get the results that you desire.

 

  1. Assess your current reality. Where are you at? Where is the company at? Where is your team at? Are you where you want to be? Look in the mirror, under the covers, and be honest with what you see.

 

  1. Hire and retain those that share your company values. Make the difficult decisions on those that don’t fit. Use data. Be brave.

 

  1. If you’re about to say “no” to an idea, an approach, an alternate, or a different way of doing things. Stop! Consider what “yes” would look like. You do have a choice.

 

  1. Support, reward, recognize, celebrate, and listen to your employees. Period.

 

  1. Talk to people, not about them. Eliminate gossip—it is killing your culture.

 

  1. Tell stories. Invite everyone to share their narrative.

 

  1. Keep doing the difficult, heavy, awkward, challenging, rewarding work that is changing the culture of healthcare. Your patients, their families, your colleagues, and the children in your lives are relying on you.

 

Thank you for all you do every day to improve.

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